FAQ

Food & dining
Which meals are included in my stay?
Breakfast is included for all guests. Depending on the package you booked, dinner may be included as well.
Our Cabins
Do all accommodations have a sea view?
Yes, every accommodation at Æra has a view of the sea.
Food & dining
Can we buy snacks and drinks on site?
Yes. The reception has a selection of sweets, crisps and sodas, as well as beer and wine. Everything can be added to your room bill.
Northern Lights
Are the chances of seeing the northern lights good at Æra?
Very good. Our area is known for high northern-lights activity, and we are well outside the city and its lights — so much so that many northern-lights tour companies drive past our location on their hunts. When the lights appear, we let you know.
Seasons
What should we pack?
Temperatures vary a lot through the year, so pack for the season you are visiting. For autumn and winter, warm clothes are essential: woollen underwear and socks, warm winter shoes, a hat, mittens, a scarf or turtleneck, and a warm winter jacket and trousers. Wool is best, worn in layers.
Our Cabins
Do you have a waiting list for booked-out dates?
Yes, we do. Send us an email and we will add you to the waiting list for your dates.
Our Cabins
Do you have free Wi-Fi?
Yes, all our accommodations have free Wi-Fi.
Seasons
When does the first snow usually fall?
The first snowfall can come as early as October, but the snow does not usually settle until the beginning of December. It typically stays until the beginning of April.
Seasons
Is there daylight in winter?
The polar night, when the sun stays below the horizon in Tromsø, runs from 27 November to 15 January. Even then the days are filled with a beautiful light we call the “blue hour”.
Seasons
How cold does it get in winter?
The average winter temperature in Tromsø is around −4°C. Out at Æra it is a little colder, with an average of about −8°C.
Travel
Can we drive in winter without winter-driving experience?
No special training is needed, but take extra care in winter, especially in bad weather. All our rental cars are equipped with winter tyres.
Common questions
What are the check-in and check-out times?
Check-in from 15:00 and check-out before 11:00.
Common questions
Do you offer late check-out?
Late check-out can be requested and depends on availability.
Activities
What are the most popular activities?
Our King Crab Experience and Snowmobile Experience. Pick and hold your own fresh king crab from the aquarium before the feast, or ride deep into the mountains close to the Swedish border. We go with a maximum of 8 people to keep the quality high.
Our Cabins
Are there curtains on the windows?
Our Panorama Glass Lodges and Aurora Igloos have blinds on the side windows, while the window above the bed stays open to give you the best view of the northern lights — we provide eye masks in summer. Our Aurora Glass Cabins and One-Bedroom Cabins have curtains.
Our Cabins
What is the kitchen equipped with?
Our Panorama Glass Lodges, Aurora Glass Cabins and One-Bedroom Cabins have a stove, a fridge, an air fryer and everything you need to cook. All accommodations, including the igloos, have a coffee machine and a kettle.
Travel
How do we get from the airport to Æra?
Æra is about a 35-minute drive from Tromsø Airport (Langnes). Follow Ullstindvegen through Krokelvdalen — no ferries, but note that the route passes a toll road. There are a few grocery stores along the way if you want to stock up.
Northern Lights
Will you let us know if the northern lights appear?
Yes. When the northern lights show up, we message you so you never miss them — whether you are in your cabin or by the fire in the lavvu.
Common questions
Do we need to fill in a registration form?
Yes. Before your stay you will receive an automatic email with a mandatory registration form. Filling it in before arrival saves time at check-in.
Activities
What is the lavvu?
Our lavvu is the traditional tent by the reception where the fire is lit every evening from 18:00 to 22:00. Come by to relax, meet other guests, roast marshmallows, and enjoy coffee, tea or a drink from the bar.
Food & dining
How does breakfast work?
Choose your items from the menu and place your order the evening before through our digital guest book. In the morning our host brings your freshly prepared breakfast to your accommodation at the time you chose.
Food & dining
What are the meal times?
Breakfast is served 07:00–10:00, lunch 12:00–14:00 and dinner 18:00–21:00 (last order 20:15).
Food & dining
Do you offer lunch and dinner?
During the high season (15 September – 15 April) we serve lunch and dinner every day. No reservation is needed.
Travel
Do we need our own transport to the activity start locations?
The King Crab Experience and Snowmobile Experience start at our reception. For husky sledding, the Sami experience and horseback riding you will need your own transport to the start location.
Our Cabins
How do we reserve the private sauna?
Reserve your sauna slot at the reception during check-in, or contact us on the day of your arrival. Sauna slots cannot be booked days in advance.
Our Cabins
Where do we park?
Guests staying in the Panorama Glass Lodges and Aurora Glass Cabins park right by their accommodation. Igloo guests park at the reception, and our team helps bring your luggage to the igloo.
Common questions
Is a deposit required at check-in?
A 500 NOK credit-card reservation is taken at check-in. It is released after departure once the bill is settled and nothing in the accommodation has been damaged.
Common questions
Until what time can we check in?
The reception is open until 23:00. If you arrive later, contact us and we will send you instructions for self check-in.
Travel
How do I redeem the rental car included in my stay?
If you booked directly on our website during the winter season, you will receive an email 2–3 months before arrival with instructions on how to redeem your complimentary rental car.
Travel
Where do we pick up and drop off the rental car?
Pick-up and drop-off is at Tromsø Airport. No other locations are possible.
Travel
Do you provide transfer services?
We do not provide transfer services. Most guests arrive by rental car, taxi or public bus.